Made to order. Every 490 Life item is printed for you individually after you place your order. Nothing sits in a warehouse waiting to be sold. That keeps waste down and lets us offer designs we could never justify printing in bulk – but it also means we cannot accept returns simply because you changed your mind or ordered the wrong size.
Please check the size guide on each product page before ordering. If you are between sizes or unsure, email us first and we will help you pick.
Damaged, defective, or wrong item
If your order arrives damaged, misprinted, or is not what you ordered, we will make it right at no cost to you – a replacement or a full refund, whichever you prefer.
Contact us within 30 days of delivery at david@490.life with your order number and a photo of the issue. Photos let us resolve it immediately rather than asking you to ship anything back.
Lost or undelivered orders
If tracking shows delivered but you have not received your order, contact us and we will open a claim with the carrier. If a package is returned to us because the address was incomplete or incorrect, we will reship it once you confirm the correct address; reshipping is charged at cost.
Order changes and cancellations
Because printing begins quickly, we can only change or cancel an order before it enters production. Email us as soon as possible and we will do what we can. Once an item has been printed it cannot be cancelled.
Refunds
Approved refunds are issued to the original payment method. Your bank or card issuer usually posts them within 5 to 10 business days. Original shipping charges are refunded when the fault is ours.
Questions
Email david@490.life. A real person reads it.